Delivery
SHIPPING CHARGES
All orders to Portugal Continental are shipped by CTT Expresso, the international orders are shipped by CTT Expresso, they both are subject to the costs mentioned below:
Portugal Mainland - 8€ (Free Shipping for Orders Above 300€)
Portugal Islands 20€
Europe 20€
USA and Canada 40€
Rest of the world 70€
The above rates will be automatically updated on the checkout of the order. Shipping rates are not inclusive of import fees that could be charged when the package reaches customer destination country.
EXTRA DUTIES AND CHARGES
For all countries inside the European Union (EU), prices include Portuguese VAT at 23%. Users outside of the European Union (EU), will have the VAT charge return.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once the package reaches Users country.
DELIVERY TIMES
D'Adélia operate Monday to Friday and not on local/public holidays. Delivery times may be a little longer during sales or local/public holidays:
Portugal 1 to 3 working days
Europe 3 to 7 working days
USA and Canada 4 to 8 working days
Rest of the world 4 to 9 working days
IMPORTANT INFORMATION
All the orders require a signature upon delivery. D'Adélia are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or destination customs clearance.
DELIVERY STATUS
All orders are shipped from D'Adélia warehouse within 2 business days (subject to card clearance). Once the package is shipped D'Adélia will send an email to the User with instructions on how to track and collect it. For all orders, the shipping confirmation will include carrier and tracking number information.
SHIPPING AND COLLECTING
During the registration process at D'Adélia User will be required to register or provide its personal address information. The package will be delivered to the address stated as User delivery address. If User wishes D'Adélia to ship the package to an alternative address, that address must be stated in the checkout process.
SHIPPING AND COLLECTING PACKAGES IN PORTUGAL
Orders within Portugal will be shipped with CTT Expresso. User can track its package at CTT Expresso website using the tracking number provided.
SHIPPING AND COLLECTING INTERNATIONAL PACKAGES
International orders will be shipped with DHL or CTT. User can track its package at the website using the tracking number provided. Once that courier requires a signature when delivering the goods, User or his representative will have to be present at specified shipping address at the time of the delivery.
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, costumers are asked to inspect the box carefully BEFORE signing for the delivery. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorised signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and please contact D'Adélia at info@dadeliastore.com.
ORDER NOT DELIVERED IMPUTABLE TO THE USER
If the order is not successfully delivered to the address of the user due to any reason imputable to him (no person at the address, wrong phone number, wrong or incomplete address, disagreement with import regulations, etc..), as per the trade agreement with D'Adélia, there may be the risk of the order is returned to D'Adélia at the expense of the user, including any import fees that may be charged at the time of the reentry in Portugal, in the case of shipments from countries outside the EU. These costs will be deducted from any eventual reimbursement. Shipping costs will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by D'Adélia.
ORDER NOT DELIVERED IMPUTABLE TO D'ADÉLIA
If for any reason imputable to D'Adélia is not possible to deliver the ordered items within 30 days after order confirmation, a new delivery date will be proposed to the user. If this new date is not convenient for him, for any reason, User may terminate the agreement without being blamed for any expense or charge. User will be refunded all amounts paid meantime, within 30 days of termination of the contract.
INSURANCE
If for any reason imputable to D'Adélia is not possible to deliver the ordered items within 30 days after order confirmation, a new delivery date will be proposed to the user. If this new date is not convenient for him, for any reason, User may terminate the agreement without being blamed for any expense or charge. User will be refunded all amounts paid meantime, within 30 days of termination of the contract.